The following General Terms and Conditions of Business and Delivery expressly apply to all bookings/reservations:

§1 Scope of these GTC
The following General Terms and Conditions apply exclusively to all bookings, orders placed with us and contracts with Team Event 030 GmbH. These General Terms and Conditions apply exclusively to consumers, i.e. natural persons who make use of our services without this being attributable to their commercial or professional activity.

No guarantee is given for the correctness of the data contained in the online presence and in the offer pages of Teamevent 030 GmbH.


§2. INDOOR-LASERGAME

Booking inquiries, down payment, conclusion of contract

§ 2.1 Booking request and deposit
2.1.1 A message sent via the contact and booking form is deemed to have been received by Teamevent 030 GmbH until written confirmation (by e-mail) is received. Request.
A booking request is only considered confirmed once Teamevent 030 GmbH has sent written notification (by e-mail).
When making an appointment, there is no fundamental entitlement to exclusive use (without other groups) of our play areas. To enable exclusive use of one of our play areas, we require written information in your booking request. The conditions for exclusive use are described under §2.2.

2.1.2 For bookings of groups of 10 or more participants, a deposit for at least 6 players is required. Tickets can be purchased via the online store of Teamevent 030 GmbH. Tickets can only be purchased after an appointment has been reserved. The respective payment link will be sent to the customer by email (booking confirmation). Optionally, full payment can also be made in advance for a reserved date. Note: Please be sure to enter the name of the person making the booking and the date and time of the game in the order process so that your payment can be allocated. The amount paid in advance will be credited to the reserved play date and charged on site. The advance payment / deposit is not an additional fee!

Important: It is necessary that a change in the number of participants (+ or -) is communicated in advance, but no later than 24 hours before the reserved game date by email at info@underground-lasergame.de!

2.1.4 For play date reservations in the context of a stag/hen party (JGA), a deposit for at least 4 participants is required. The respective payment link will be sent to the customer by email (booking confirmation). Optionally, full payment can also be made in advance for a reserved date. Note: Please be sure to enter the name of the person making the booking and the date and time of the game in the order process so that your payment can be allocated. The amount paid in advance will be credited to the reserved play date and charged on site. The advance payment / deposit is not an additional fee!

§2.2 Exclusive use of a play area (no other player groups):

Depending on the availability of the playing areas, we offer exclusive use (without external participants). It is important that the keyword "exclusive booking" is noted in the booking request under "Message".

This service can be booked for an additional fee (on top of the regular game price) of just €8.00 per participant. The prerequisite for this is a guaranteed Minimum number of 12 players. A deposit for 6 players is required for exclusive bookings. Tickets can be purchased via the online store of Teamevent 030 GmbH. Tickets can only be purchased after an appointment has been reserved. The respective payment link will be sent to the customer by email (booking confirmation). The amount paid in advance will be credited to the reserved date and charged on site. This advance payment can be made via our online store after receipt of the booking confirmation (by e-mail).
Please be sure to enter the name of the person making the booking, the date of the match and the start time in the order process so that your payment can be allocated more quickly.

If the customer appears for the reserved exclusive use of the gaming arena with fewer than 12 players, the customer must still make a minimum payment for 12 participants.

§2.3 Conclusion of contract
2.3.1 In principle, a contract is concluded at the event location. In principle, only the participants actually present will be charged. Exceptions exist for exclusive bookings, company bookings with the payment option "payment by invoice" and for the underground stag party offer, including strip show.
For all other offers, the number of participants specified by the customer in the eForm booking request applies not as the basis for calculation when the contract is concluded on site.

2.3.2 A contract is also concluded if a partial or full payment has been made in advance for an event date that has been confirmed in writing. A refund of advance payments is regulated in §2.3.2; §2.5.1 (Cancellation conditions) and in §2.5.2 and §2.5.3 (Missed appointments).

2.3.3 For company reservations, a confirmation of assumption of costs must be signed before the reserved event date and returned to Teamevent 030 GmbH (by e-mail or fax). Teamevent 030 GmbH will send the cost acceptance form to the customer in advance by email. Separate cancellation conditions apply for company bookings:

  • Cancellation >/= 4 days before the event date = 0 % of the agreed costs will be charged
  • Cancellation 1 - 3 days before the event date = 50 % of the agreed costs will be charged
  • Cancellation on the agreed day of the event = 80 % of the agreed costs will be charged

§2.4 Cancellation of appointments and missed appointments (no-show or late arrival)

2.4.1 Cancellation by the customer with an already agreed date must be communicated to Teamevent 030 GmbH immediately (by email info@underground-lasergame.de). It is not necessary to give reasons.

In the event of cancellation by the customer, any ticket payments already made will be refunded in accordance with the following deadlines:

  • Cancellation greater than or equal to 5 days before the agreed event date = 100% of a payment already made
  • Cancellation 3 to 4 days before the agreed event date = 60% of a payment already made
  • Cancellation 0 to 2 days before the agreed event date = 0% of a payment already made

2.4.2 An appointment shall be deemed to have been missed if the agreed and confirmed in writing is not kept by the customer.

2.4.3 An appointment shall also be deemed to have been missed if one or more participants in a joint booking group arrive at the venue later than the match date confirmed in writing. For procedural reasons, it is not possible to join/start the game at a later date. Underground Lasergame makes clear reference to this fact in every written booking confirmation. The customer is requested to be at the place of performance between 5 and 10 minutes before the date of the event. Teamevent 030 GmbH accepts no liability for any irregularities in local public transport, long-distance and regional trains, air travel or public road traffic (e.g. traffic jams).

2.4.4 An appointment is deemed not to have taken place if one or more participants in a joint booking group do not observe the conditions of participation on site and are excluded from participation for safety reasons.

2.4.5 As the use of the play area is generally made with several participants/groups, Teamevent 030 GmbH reserves the right to cancel appointments due to an insufficient number of participants. Exclusive (sole group use of the play area) is regulated under §2.1.


§3 OUTDOOR LASERGAME (no offers in 2022)

Booking inquiries, conclusion of contract
(1) A message sent via the contact and booking form is deemed to have been received until written confirmation (by e-mail) by Teamevent 030 GmbH. Appointment request.
A booking request is only considered confirmed once Teamevent 030 GmbH has sent written notification (by e-mail).
When making an appointment, there is no basic entitlement to exclusive use (without other groups) of one of our play areas. In order to claim exclusive use of one of our play areas, we require written information in your booking request ("Your message"). The conditions for exclusive use are described under §3.1.

(2) For all match dates (outdoor laser day only), tickets for at least half of the number of participants specified by the customer must be paid for in advance. Tickets can be purchased via the online store of Teamevent 030 GmbH. Tickets can only be purchased after an appointment has been reserved. The respective payment link will be sent to the customer by email (booking confirmation).

(3) No guarantee is given for the accuracy of the data contained in the online presence and in the offer pages of Teamevent 030 GmbH.

§ 3.1 Exclusive use of a play area (no other player groups):
Depending on the availability of the playing areas, we offer exclusive use (without external participants). It is important that the keyword "exclusive booking" is noted in the booking request under "Message".

This service can be booked for an additional fee (on top of the regular game price) of just €5.00 per participant. The prerequisite for this is a guaranteed minimum number of participants of at least 10 players.
Please be sure to enter the name of the person making the booking, the date of the game and the start time in the order process so that your payment can be allocated more quickly.

If the customer appears for the reserved exclusive use of the gaming arena with fewer than 10 players, the customer must still pay a fee. Minimum payment for 10 participants.

§ 3.2 Conclusion of contract
3.3.1 A contract is concluded for customers without an online ticket at the event venue. In principle, only the participants actually present will be charged (exceptions apply to exclusive bookings and company bookings with the payment option "by invoice").
The number of participants stated by the customer in the "Booking request" eForm is not a basis for calculation when the contract is concluded on site.

3.2.2 A contract is also concluded if a partial or full payment for an event date confirmed in writing has been made in advance via the online store of Teamevent 030 GmbH. Refunds of advance payments are regulated in §2.2.2; §2.4.1 (Cancellation conditions) and in §2.4.2 and 2.4.3 (Missed appointments).

3.2.3 For companies, we offer payment by invoice. A confirmation of payment must be signed before the reserved event date and returned to Teamevent 030 GmbH (by e-mail or fax).

§ 3.4 Cancellation of appointments and missed appointments (no-show or late arrival)

3.4.1 Cancellation by the customer with an already agreed date must be communicated to Teamevent 030 GmbH immediately (by email info@underground-lasergame.de). It is not necessary to give reasons.

The following cancellation conditions apply:

In the event of cancellation by the customer, any payment already made will be refunded in accordance with the following deadlines:

  • Cancellation greater than or equal to 4 days before the agreed event date = 100% of a payment already made
  • Cancellation 2 to 3 days before the agreed event date = 60% of a payment already made
  • Cancellation 0 to 1 day before the agreed event date = 0% of a payment already made

3.4.2 An appointment shall be deemed to have been missed if the agreed and confirmed in writing is not kept by the customer.

3.4.3 Teamevent 030 GmbH accepts no liability for any irregularities in local public transport, long-distance and regional trains, air travel or public road traffic (e.g. traffic jams).

3.4.4 An appointment is deemed not to have taken place if one or more participants in a joint booking group do not observe the conditions of participation on site and are excluded from participation for safety reasons.

3.4.5 Since the use of the play area is generally made with several participants/groups, Teamevent 030 GmbH reserves the right to cancel appointments due to an insufficient number of participants. Exclusive (sole group use of the play area) is regulated under §2.1.

§ 3.5 Cancellation and premature termination of matches due to bad weather conditions

For safety reasons, it is not possible to hold an outdoor game in very bad weather conditions. Bad weather conditions are Heavy rain, hail, storm

Every customer is responsible for optimal and weatherproof clothing. Clothing may be damaged during the outdoor laser game. Teamevent 030 GmbH (Underground Lasergame) accepts no liability for damaged clothing.

In the event that Teamevent 030 GmbH (Underground Lasergame) has to cancel a reserved game before the actual game date, any deposit already paid will be refunded in full.

Teamevent 030 GmbH accepts no liability in the event that the event has to be canceled due to very bad weather conditions. Payments already made will not be refunded. The customer will be offered an alternative date.


§4 Right of withdrawal

Cancellation policy
Every consumer within the meaning of § 13 BGB is entitled to the right of withdrawal. A consumer is a natural person who has ordered the goods for private and not for commercial or professional purposes.

Right of withdrawal
You can revoke your contractual declaration in writing (e.g. letter, email) within 14 days without giving reasons. The period begins after receipt of this instruction in text form, but not before conclusion of the contract and also not before fulfillment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations pursuant to § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the revocation is sufficient to comply with the revocation period. The revocation is to be sent to:

Team event 030 GmbH
Poplar avenue 78/79
10437 Berlin

Insofar as the voucher is valid at a precisely specified time, in particular vouchers for scheduled events, there is no distance selling contract in accordance with Section 312b BGB. A right of revocation and return is excluded for these vouchers.

Consequences of revocation
In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return or surrender to us the performance received and benefits (e.g. benefits of use) in whole or in part, you must compensate us for the value. This may mean that you must nevertheless fulfill the contractual payment obligations for the period up to the revocation. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation, for us with its receipt.

Special notes
Your right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of withdrawal.

End of the withdrawal policy


§5 Descriptions and details of the events

The times given for the duration of the respective events serve only as an indication of the time you will spend in connection with the respective experience. You may spend the experiences with other participants on the corresponding event date. In exceptional cases, there may be waiting times. The times stated on the Teamevent 030 GmbH (Underground Lasergame®) website are therefore non-binding and may vary.
Game instruction and preparation is included in the booked event time!


§6 Conditions of participation

  • All participants are bound by the instructions of the moderators during the entire event. These instructions must be followed at all times! Failure to do so may result in exclusion from the event.
  • Participants are prohibited from using equipment other than that provided by the organizer or its agents.
  • Participants are excluded from the event for safety reasons if they are characterized by Alcohol, strong drugs and/or intoxicating/narcotic substances are conspicuous!
  • Unfortunately, participants with respiratory and/or cardiovascular diseases cannot take part in the laser tag games.
  • Every participant must behave in such a way that they do not endanger others
  • Participants in the indoor games are 16 years excluded from the event
  • Participants in the Outdoor Games are under 18 years excluded from the event
  • For outdoor games, each customer is responsible for their own weatherproof clothing

§7 Exclusion conditions for participation in an event

  • of the participants suffer from cardiovascular diseases
  • of the participants suffer from a respiratory disease
  • of the participants suffer from epilepsy and is located not undergoing medical treatment
  • the participant is under the influence of alcohol or is conspicuous in his/her actions due to other intoxicating/stunning substances (no refund of a payment already made)
  • the participant does not follow the instructions of the moderators (no refund of a payment already made)
  • the participant endangers himself and/or other participants (no refund of a payment already made)

§8 Form of declarations
Legally relevant declarations and notifications that you must submit to Teamevent 030 GmbH must be made in writing and sent by post to Teamevent 030 GmbH, Pappelallee 78/79, 10437 Berlin. The text form in accordance with § 126b BGB is sufficient.


§9 Copyrights
Teamevent 030 GmbH reserves all copyrights and other rights to the service and the published content, information, images, videos and databases (hereinafter referred to as "protected property"). Any modification, reproduction, publication, disclosure to third parties and/or other use of the protected property without the prior written consent of Teamevent 030 GmbH is therefore expressly prohibited.


§10 Exclusion of liability for external links
Teamevent 030 GmbH provides links on its website to other sites on the Internet. The following applies to all these links: Teamevent 030 GmbH expressly declares that it has no influence whatsoever on the design and content of the linked pages. We therefore hereby expressly distance ourselves from all content of all linked third-party sites on www.underground-lasergame.de and www.teamevent-030.de and do not adopt these contents as our own. This declaration applies to all links displayed and to all contents of the pages to which links lead.


§11 Changes to the terms of use
Teamevent 030 GmbH may amend these terms of use from time to time in order to implement legal requirements or to take account of functional changes. The current terms of use can be found at https://www.underground-lasergame.de/agb/. If you do not agree to the amended terms of use, you will unfortunately no longer be able to use our service. If a contractual relationship has already been established between Teamevent 030 GmbH and the customer, the amended terms of use shall only apply if the customer has been notified of the amendment by Teamevent 030 GmbH, has not objected to the validity of the amended terms of use in writing or in text form to Teamevent 030 GmbH within 6 weeks, and has been informed of the legal consequences of failing to object in the notification.


§12 Final clauses
(1) The law of the Federal Republic of Germany shall apply exclusively.
(2) The sole place of performance for delivery, service and payment is Berlin, provided that the customer is an entrepreneur within the meaning of § 14 BGB.
(3) If the customer is a merchant, the exclusive (also international) place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be Berlin. In the case of cross-border contracts, this also applies to non-merchants. Teamevent 030 GmbH reserves the right to appeal to any other internationally competent court.


Severability clause
Should any present or future provision of the contract be or become invalid/void or unenforceable in whole or in part for reasons other than those set out in 305-310 BGB, this shall not affect the validity of the remaining provisions of this contract, unless the implementation of the contract constitutes an unreasonable hardship for one of the parties. The same shall apply if a gap requiring supplementation arises after conclusion of the contract. The invalid/void or unenforceable provisions shall be replaced by the relevant statutory provisions.

Status: 31.12.2022